Refund Policy
At Telecom connect, we value our customers and strive to provide reliable broadband, mobility, and billing services. This Refund Policy explains the conditions under which refunds may be requested and processed for our telecom and digital services.
1. Overview
telecom connect offers flexible plans and transparent billing. While most of our services are prepaid or subscription-based, we understand that circumstances may arise where a refund is needed. Refunds are handled fairly and in compliance with applicable telecom and consumer protection laws.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- Service activation was delayed or failed due to a technical issue on our end.
- Billing errors that resulted in an overcharge.
- Service was unavailable for a prolonged period due to a verified outage or technical fault caused by telecom connect.
- Duplicate payment made for the same billing cycle.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after service activation or installation.
- Partial usage of a plan or package before cancellation.
- Third-party charges (such as add-on services or external subscriptions).
- Any misuse or breach of our Terms & Conditions.
4. Refund Request Process
To request a refund, please follow the steps below:
- Contact our support team at info@telecomconnect.site within 7 days of the issue.
- Provide your account number, payment details, and a brief explanation of the problem.
- Our billing department will review the request and may ask for supporting documentation.
- If approved, the refund will be issued within 7–14 business days via the original payment method.
5. Service Cancellation and Prorated Refunds
Customers who cancel an ongoing service before the end of the billing cycle may be eligible for a prorated refund only if the service was not fully utilized. Installation, activation, and administrative fees are non-refundable.
6. Payment Disputes
If you notice unauthorized or incorrect charges, please report them immediately. Telecom connect will investigate and resolve valid claims promptly. Filing a dispute directly with your bank before contacting us may delay the resolution process.
7. Promotional and Discounted Plans
Refunds are not applicable on promotional, discounted, or bundled plans unless explicitly stated in the offer’s terms. Any bonus data, cashback, or rewards linked to such offers will also be voided if a refund is issued.
8. Contact Information
If you have questions regarding our refund process or would like to check the status of a refund request, please contact our support team:
- Email: info@telecomconnect.site
- Phone: +1 (877) 238-0213